Outbound TeleMarketing Sales Rep:

What’s the most accurate predictor of a new Outbound TeleMarketing Sales Rep candidate’s job potential? Many people think it’s an interview, one where they “get a read” on the recruit’s likelihood to fit into their organization.

Nothing could be further from the truth. The typical job interview – while the most widely used selection tool – is also one of the least successful in predicting outcomes. In most studies, interviews rank 5th in predicting performance, particularly with sales rep candidates like Outbound TeleMarketing Sales Reps.

Used correctly, however, as part of a disciplined selection approach, an interview can be very telling. The first issue is FOCUS . . . make sure your interviews are guided by the success profile you’ve chosen for your sales rep position.

Outbound Telemarketing Sales Rep:

  • Maximizes results by resisting distractions to the selling process
  • Adapts approach to different buyer motivations
  • Qualifies prospects for fit within product/system constraints
  • Answers objections by logically removing obstacles
  • Makes persuasive presentations
  • Preference for verbal customer contact

Next, use a classic “coning approach” with questions to obtain the information needed to assess the candidate against specific profile elements. After the interview, individual assessment scores can be summarized, and a determination made as to how to move forward with your Outbound TeleMarketing Sales Rep candidate.

View Skill 1 Interview questions below. This illustrates how the Outbound TeleMarketing Sales Rep interview focuses on just one of the critical factors of the job. To request the complete Interview Guide, click on the link below the preview.

Preview of Outbound TeleMarketing Sales Rep Interview Guide:

SKILL 1: MAXIMIZES RESULTS BY RESISTING DISTRACTIONS TO THE SELLING PROCESS

 

Cone 1: Describe from past experience a typical customer contact.

 

 

Notes:_______________

____________________

Cone 2: Were there opportunities to increase business with existing clients?  How did you take advantage of those opportunities?

Look For:

·          takes the lead to offer suggestions for additional products or services

·          sees beyond the immediate need to untapped opportunities

·          explores alternative solutions rather than automatically offer what is standard, familiar, or convenient

 

Notes:_______________

____________________

____________________

____________________

____________________

____________________

Cone 3: How would your superiors rate your success in selling expanded or alternative products? Why?

Look For:

·          does not feel personally rejected if suggestions are refused

·          stays focused on the selling process

·          resists the distraction of outside pressures

·          maintains the discipline and consistency of a routine that puts him/her in regular contact with customers

 

Notes:_______________

____________________

____________________

____________________

____________________

____________________

 

Request Complete Interview Guide

 

Sales Performance Resources

Russ Riendeau
East Wing Search Group
EastWingSearchGroup.com

Tom Searcy
Hunt Big Sales
HuntBigSales.com

Jack Daly
Professional Sales Coach
JackDaly.net

Gerry Layo
Sales Coach International
GerryLayo.com

Jeff Blackman
Blackman & Associates
JeffBlackman.com

Rich Burghgraef
Randolph Sterling
RandolphSterling.com